We want you to have the best experience with the least amount of inconvenience. 

We use commercial vacuuming machines that help us remove all dirt from your carpet. During the pre‐cleaning inspection, please tell our technician about any cleaning concerns that you may have, particularly those regarding spots or stains. If possible, tell the technician what caused the stain or spot. The cleaning technician assigned to your job is trained in specialized spotting procedures. He or she can evaluate spots and make appropriate recommendations.

  • Please let your family pets know that our technicians will not bite! We would appreciate mutual consideration! Pets need to be secured or gated away from the area to be serviced. We accept no responsibility for pets getting loose, as your door will be open (to allow for hoses) during your cleaning. We will not enter your home if no one is present and dogs are loose. Please make arrangements for your pets prior to our arrival.
  • Secure floor length draperies on the windowsill or drapery rod using hangers. This procedure prevents the fabric from directly contacting damp carpets during cleaning and drying, kindly perform this function prior to our arrival.

Exceptions to these steps would be different if you have animal urine being removed. To make it very clear and without confusion. Please make sure all areas of animal urine are cleared with at least a two-foot radius.

We might need larger areas for different methods of exaction. When SimplyPure Cleaning Company arrives at your house we will help with the details of preparing for carpet cleaning with animal urine. We give it our approval to make sure your items are safe and dry.

Because animal urine is so common, but also so different and unique. Please feel free to contact us with any questions you might have.  We have replaced entire rooms of carpet and pad because the urine was that heavy. In most cases following the detailed instructions will make this a quick and enjoyable experience leaving you with the best experience possible.

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